My Dell hell saga continues - below is the text of my third open email to Michael Dell, Chairman of Dell Computers
Dear Michael Dell
This is the third time I have emailed you to complain about the terrible customer service I have been experiencing from Dell Computers.
A further 10 days have passed and I am shocked that your company has continued to ignore me. I have had no further contact from Dell Customer Services or from any senior executive at Dell Computers UK in Bracknell, nor from Dell Computers Corporate offices in Round Rock Texas
I have email read receipts from 5 different people who received an email from me on Friday 29 January, 2010, including one from your email address Michael_dell@dell.com so I know that people in your organisation are reading my messages. I can also see from Google Analytics that visitors have arrived at my blog from your Social Media Monitoring service Radian6.
For whatever reason people at your company, Dell Computers, have chosen to virtually ignore me with regard to my complaint over the supply of several Dell Inspiron 1545 laptops. I will not go into the details as I have done that before on numerous occasions to numerous people, including yourself in my first email, sent on Tuesday, January 19, 2010.
I have now taken advice from Consumer Direct, part of the Office of Fair Trading in the UK and your company is clearly in breach of contract. Furthermore, as I am an independent consultant, I know exactly what my time is worth (expensive) and I have kept a detailed log of the time I have spent attempting to resolve this matter.
Consequently this email notifies you, Michael Dell, Chairman and founder of Dell that I now intend to take this matter to the County Court in the UK and will make a claim against Dell for compensation for breach of contract and loss of earnings for the time spent dealing with your company.
The clock is ticking and the amount I will be seeking is already in the thousands of pounds.
As stated in previous email I am happy to be contacted by a senior executive of your company to discuss my complaint and see if we can reach an agreement on appropriate compensation. If this has not happened by 5pm on Friday, 12 February, 2010 I will start the legal process.
Finally, I will also now be seeking to publicise this situation with consumer affairs programmes in the UK to ensure that potential customers of Dell Computers know what they are letting themselves in for if they choose to trade with your company.
As with my previous emails, this will be posted on my blog, http://muttonsworld.blogspot.com
Regards
Dave Mutton
3 comments:
OMG - I had very similiar problems with Dell Customer Service - and that was after several hours of trying to find a phone number to get through to them, but surprising the only people answering the phone was sales, no after sales care at all!
Good luck with your fight Dave.
please let me know how you get on I am in a similar position I cant stand Dell!!!
very very very interested to follow and will watch with the passion of a football fan (I hate football!) when you get on tv with this I was thinking today that Dell need to be publically uncovered on tv for their terrible customer service,,,
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