I have today submitted a claim in the County Court for compensation against Dell Computers for their appalling customer service and arrogant attitude. Full details of this process have already been posted on this blog in my most recent posts.
To bring the record fully up to date I have been exchanging emails with a customer service rep at Dell who offered his apologies; confirmed the c£50 compensation; stated that the missing software was now no longer available (no offer of anything to replace it - was worth £60); confirmed that they will collect the extra laptop on 8th March (this is about how long I had to wait to get the order). Finally, he also confirmed that Dell would defend any court action, so I look forward to the next steps in this process.
Finally, I have also decided to seek publicity for my dispute and will be contacting several consumer affairs programmes on both TV and Radio.
Big corporations have to accept that they cannot behave this way to customers who are paying them money for goods and services.
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