Monday, March 22, 2010

Dell vs Dave Mutton - It may go to court

Things are moving again with regard to my action against Dell Computers. ]

If this is the first time you have read my blog, I decided several months ago to take action after I had received such poor and incompetent service over the supply of two Inspiron 1545 laptops, despite numerous emails and phone calls to Dell Customer Services and several emails to Michael Dell, Chairman of Dell. It was a long and painful process to resolve my situation and Dell just didn't seem to care about what was happening and their eventual offer of compensation was insulting.

So I issued a claim in the UK County Court for compensation and last week Dell Computers filed a defence. This means they dispute my claim and will defend it in court.

Although the legal department of Dell Computers managed to actually file the defence on time, they have lived up to the reputation of the rest of the business by filing a defence that is both incomplete and inaccurate, but in one significant instance is fundamentally untrue.

So, I have some time now to file more documents with the court and then a judge will decide if it will go to an actual hearing.

This will cost me a bit more money, but I am determined to continue my action and not let them get away with how they treat consumers such as myself.

I wonder how much it is costing Dell to defend this action - probably a lot more than I was asking for in compensation.

I'll update my blog with more information soon, including how you could maybe help my case.

Monday, March 08, 2010

Dell Computers - bunch of useless incompetents

It's 7pm and what a surprise, no courier has turned up to collect the spare Inspiron 1545 laptop.

This collection was arranged one month ago, but I remembered and I would expect a multi $billion business with sophisticated customer service systems to remember too.

I'll just add it to the ever growing list of reasons why I will never buy from Dell Computers again and also raise it in court if I get the chance.

Dell Computers vs Dave Mutton Update

Nothing much has happened in the past few weeks since Dell formally acknowledged my claim. They have 28 days from the date of service to formally respond, then it's up to the court to decide what happens next. This notice expires in two weeks on Monday 22 March.

I now have the details of the solicitors acting on behalf of Dell Computers, namely, Geoffrey Leaver Solicitors based in Milton Keynes. I Wonder if they will make any effort to contact me and check the facts of the matter before making their response. I don't hold any hope that Dell Customer services in India have detailed records of my complaint as they are so inefficient.

The only other thing happening today is the extra Inspiron 1545 laptop that I have had unopened since late December, should be collected by Dell. I say should, I had confirmation on a an email on 15th February that it would be collected today, but so far had no other communication. So presumably, Dell expect me to wait in all day for their courier - I think not.

I will not go out of my way to be away from home, but neither will I wait in to ensure collection. I give it a 50% chance that a) The courier from Dell Computers actually turns up and b) I'm actually here to hand over the Inspiron 1545 laptop.

by the way, if you are reading this and you work at Dell, I had occasion to buy a new Netbook recently and guess what? I didn't buy Dell - so there is the first sale you've lost as a direct result of your incompetent customer service.

I bought a stylish Samsung N220 netbook and so far I am very happy with it.