Nothing much has happened in the past few weeks since Dell formally acknowledged my claim. They have 28 days from the date of service to formally respond, then it's up to the court to decide what happens next. This notice expires in two weeks on Monday 22 March.
I now have the details of the solicitors acting on behalf of Dell Computers, namely, Geoffrey Leaver Solicitors based in Milton Keynes. I Wonder if they will make any effort to contact me and check the facts of the matter before making their response. I don't hold any hope that Dell Customer services in India have detailed records of my complaint as they are so inefficient.
The only other thing happening today is the extra Inspiron 1545 laptop that I have had unopened since late December, should be collected by Dell. I say should, I had confirmation on a an email on 15th February that it would be collected today, but so far had no other communication. So presumably, Dell expect me to wait in all day for their courier - I think not.
I will not go out of my way to be away from home, but neither will I wait in to ensure collection. I give it a 50% chance that a) The courier from Dell Computers actually turns up and b) I'm actually here to hand over the Inspiron 1545 laptop.
by the way, if you are reading this and you work at Dell, I had occasion to buy a new Netbook recently and guess what? I didn't buy Dell - so there is the first sale you've lost as a direct result of your incompetent customer service.
I bought a stylish Samsung N220 netbook and so far I am very happy with it.
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