My open email yesterday to Michael Dell has generated a ten fold increase in traffic to this blog. I can see from the stats that about 20% of the traffic came from Dell itself in both India (Dell customer services) and the US, presumably Dell Corporate. Several visitors from a interesting site Radian6 which is some form of Social Media monitoring service - so I think my message got through to someone at Dell - but will it get to the man at the top, Michael Dell himself.
I also had an anonymous comment posted to the blog: "I work at Dell and I couldn't agree with you more"
I've not had any further contact yet from Dell Customer Services, so still waiting...
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