A very quick development - just had a phone call from the Dell supervisor who hasn't been in contact since early yesterday. Apparently, the replacement order was made "about two hours ago", but he still can't give me any detail on when it will actually be delivered.
What a coincidence, the order gets placed just after I send my open email and post it here. Nice try Dell, but you still haven't actually solved my problem, nor have you offered me any recompense for all the hassle. So Dell customer services is still very poor. The other problem was his pronounciation of my surname - I am now Dave Mutant!
I have been promised an update by email no later than tomorrow, or another phone call.
At least they have been faster in responding than either Sky customer services, or Talk talk Broadband customer services...more news soon.
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