Talk Talk Broadband - Fact can be stranger than fiction

Regular readers of my blog will know that I recently had a bit of a rant about Talk Talk Broadband and the appalling level of customer service received by my mum. With a bit of inside help from an old contact at Carphone Warehouse we got the situation resolved and mum has been happy, so far, with the live service.

In fact I would go so far as to say the service has been quite good - I was at Mum's recently and took the opportunity to update her PC with all those large updates that would have been tedious in the extreme to download over dial-up. Over two days I must have downloaded over 250Mb of updates and had no real problems to speak of with the connection.

Then the other day I was browsing my web stats programme - I use Google Analytics, because it's free and quite good (for free). I noticed with interest that I have been getting quite a few visitors to my site who had searched Google for phrases like "Talk Talk Broadband problem" and "Talk Talk Broadband technical help". For curiosity I put some of these phrases back into Google myself and was amazed to see that for some fo them I am the top result!

So a little experiment into SEO, I am going to try and get myself as the top match into Google for the Top 10 phrases that have already been used to get to the blog. Below is the list and the current results position which is on page 1 unless otherwise stated.

• talktalk broadband not working - current position - Top result
  
• talk talk broadband problems - current position - not in top 5 pages
  
• talk talk broadband not working - current position - Result #3
  
• talktalk broadband installation problems - current position - Result #18
  
• talk talk broadband update - current position - Result #4
  
• talktalk broadband service update - current position - Result #9
  
• broadband talk talk problems - current position - Page 2, Result #16
  
• talk talkbroadband call charges - current position - Result #12
  
• talk talk broadband instalation problems - current position - Result #14
  
• talktalk customer helpline number - current position - Page 2, Result #8
  

For anybody who has reached this page and wants help resolving their problems, you can always try reading my posts about how I solved it - most of them are on this page here

From the list above you can see quite clearly that significvant numbers of people are having problem with Talk Talk (or is that talktalk) connection problems, installation problems, service updates, helpline numbers (that could be help line number I suppose too, or even talk talk freephone technical customer service helpline number) and just overall getting the damn thing to work.

Even more staggering is that somebody bothered to go past page 5 to click on a link to me in response to the query "talk talk broadband problems" - they must have been really desperate for some sort of solution.

If I was Charles Dunstone at Carphone Warehouse, the owners of Talk Talk Broadband then I would still be very worried about the potential consumer backlash from such a poor service as reported on the BBC recently in an article entitle Battling with Broadband This article has some useful advice about how to complain about talk talk broadband, or any other broadband provider.

I will leave this for a week or so and then see how my SEO ranking has improved for these terms.