just had an interesting talk with the sponsors of National Complaints Day, 2010, namely Complain Community
It is an interesting approach to collect multiple complaints and group them by companies people are complaining about. They then engage with the brands concerned to see if resolution can be reached.
It's a bit late for me, as I am currently still expecting to be in court this Thursday with Dell Computers, but I would encourage you to check their site out - for anybody who feels they have a complaint, or what sounds likemore often, people who have a complaint about how their original complaint has been dealt with.
It is also possible that we can levferage my experience for some media coverage this week for National Complaints Day - watch this space
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