Conclusion on my Heathrow Terminal 5 experience

So it was Day 1 at T5 and overall it was a good experience right up to the point I got to the gate:

• Very easy quick access from new underground station to Departures
  
• Beautiful light and airy building, very spacious very modern
  
• Security was so quick you could have blinked and missed it
  
• Unexpected transfer required to Gate B and C area, but that was quick and efficient small train
  
• Gate B, again very light and airy
  
• Then this is where the problems started. A couple of flights departed on time then nothing happened, no announcements, nothing on informatiuon screens, lots of people milling about.
  
• finally after an hour of nothing - I heard "Last call for BA flight to Dusseldorf!" - no warning, no gate number, nothing, then a big rush by everybody to get on board
  

So 10 out of 10 for design, flow, ease etc.

But 0 out of 10 for information and punctuality.

I am flying back tonight, so we will see how that goes