Another call back today from helpful chap at the company running the reverse auction. He was completely up front and told me that there was a system error which meant I was not notified when I was out bid.
As a gesture of good will he offered me an iPOD or £100 of Amazon vouchers and as I am a self confessed Appleophobe and Amazonophile I took the vouchers.
Its good to see that with a little persistence you can get a fair recompense for a genuine mistake, I'm happy.
p.s. He did want me to stress that they have a fantastic system and this is the first error of its kind caused by change over onto new servers etc etc. I hope so and I think that £100 is a fair price for some development QA work :D
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